Customer Support - Osom Casino
We're here to help you with any questions or concerns you may have. Our dedicated support team is available 24/7 to assist you with your Osom Casino experience.
Contact Methods
Live Chat Support
Get instant help through our live chat feature. Available 24/7, our support agents are ready to assist you with any questions or issues you may have. Simply click the chat icon on our website to start a conversation.
Email Support
Send us an email at [email protected] and we'll respond within 2 hours during business hours. For detailed inquiries or account-related issues, email support provides a comprehensive solution.
Phone Support
Call our toll-free number for immediate assistance. Our phone support is available 24/7 for urgent matters and account verification. Phone: +91-XXX-XXX-XXXX
Help Center
Browse our comprehensive FAQ section and help articles to find quick answers to common questions. Our self-service options cover account management, gaming rules, and technical support.
Common Support Topics
Account Management
Need help with your Osom Casino account? Our support team can assist with registration, login issues, account verification, password resets, and profile updates. We ensure your account security while providing quick solutions to access problems.
Payment and Transactions
Having trouble with deposits or withdrawals? We provide comprehensive support for all payment-related inquiries, including transaction processing, payment method verification, and withdrawal requests. Our team works with various payment providers to ensure smooth transactions.
Gaming Support
Questions about our games, rules, or technical issues? Our gaming support specialists can help with game explanations, technical troubleshooting, bonus inquiries, and fair play concerns. We're committed to ensuring you have the best gaming experience possible.
Response Times
We understand that timely support is crucial for your gaming experience. Here are our standard response times:
- Live Chat: Immediate response during business hours
- Email: Within 2 hours during business hours
- Phone: Immediate assistance 24/7
- Complex Issues: Within 24 hours
Support Hours
Our customer support team is available around the clock to assist you:
- Live Chat: 24/7
- Email Support: 24/7 (response within 2 hours during business hours)
- Phone Support: 24/7
- Business Hours: Monday to Sunday, 9:00 AM to 11:00 PM IST
Before Contacting Support
To help us assist you more efficiently, please have the following information ready:
- Your Osom Casino username or account email
- Description of the issue or question
- Any error messages you've encountered
- Steps you've already tried to resolve the issue
- Device and browser information (for technical issues)